Here at TheFreezyCup.com, we strive to provide our customers with the best shopping experience! If you have any questions or concerns, please feel free to contact us via email at firstname.lastname@example.org! We're here to help! Our refund/replacement policy is eligible within 30 days of receiving your package. After 30 days, we cannot accept any refunds/replacements. To be eligible for a refund or replacement package, your order must be unused and in the original packaging. We cannot accept any refunds or replacements for orders that have already been set up or used. You must also provide a receipt or proof of purchase. Refunds (if applicable) We can only accept refunds for orders that are damaged/faulty or orders that are missing accessories. We cannot accept any refunds for orders for any other reasons. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days. Please keep in mind that some delays might occur and could take longer for your refund to show up in your account. Replacement Packages (if applicable) We can only accept replacements for orders that are damaged/faulty or orders that are missing accessories. If your replacement package is approved, we will process your package within 1-5 days and your shipping times will be as followed: USA Orders: 5-15 business days International Orders: 5-20 business days If you have any questions or concerns about your refund or replacement package, please feel free to email us at email@example.com! We're here to help!